.png)
Last Updated: 13 May 2026
Eugenix Hair Sciences ("Eugenix", "we", "our", "us") is committed to protecting your privacy and safeguarding your personal and medical data. This Privacy Policy explains how your information is collected, used, stored, and protected when you use the Eugenix Care Plus mobile application ("App"). Eugenix Hair Sciences acts as a Data Fiduciary under applicable Indian laws, including the Information Technology Act, 2000, SPDI Rules, and the Digital Personal Data Protection Act, 2023.
This Privacy Policy also applies to the Eugenix mobile application (“App”), which is made available to existing Eugenix patients for customer support, service communication, and post-procedure assistance.
The App is intended only for existing users who are authorized to access support services through Eugenix’s existing patient systems. The App does not provide independent user account registration or payment functionality.
When users access or use the App, Eugenix may collect and process the following categories of information:
- Full name
- Mobile number
- Email address
- Patient identifier or customer reference
- Clinic or branch details associated with the user account
- Chat conversations with customer support representatives
- Chat conversations with automated AI-assisted support systems
- Support requests, issue details, and customer feedback
- Treatment details and medical history
- Hair transplant procedure data
- Recovery progress and clinical notes
- Photographs uploaded for medical assessment
We may request access to:
- Camera (to upload recovery images)
- Storage (to save and upload files)
- Notifications (for reminders and updates)
Where users choose to share such information for support purposes, Eugenix may process:
- Procedure-related details, including hair transplant or beard transplant context
- Recovery-related updates
- Symptoms, concerns, or support queries shared during conversations
- Treatment-related questions
- Uploaded photographs, images, or documents submitted for support assistance
- Device type
- Operating system version
- Application version
- Diagnostic logs
- Crash reports
- Device identifiers where technically required
- Push notification token where notifications are enabled
Eugenix may use collected information for the following purposes:
- Authenticating and verifying authorized user access
- Providing customer support services
- Facilitating post-procedure assistance and communication
- Responding to support queries
- Enabling AI-assisted support functionality
- Escalating conversations to human support representatives where necessary
- Improving service quality and operational efficiency
- Monitoring service usage for security and misuse prevention
- Troubleshooting technical issues
- Complying with legal, regulatory, healthcare documentation, operational, or safety obligations
- Your data is processed primarily based on your consent
- Health data is used strictly for treatment, monitoring, and care delivery
- Certain processing may occur to comply with legal obligations
You may withdraw your consent at any time by contacting us or discontinuing use of the App.
- Medical images are used strictly for diagnosis, monitoring, and follow-up
- Stored securely using encrypted systems
- Access is restricted to authorised medical professionals only
- Retained only as long as necessary for treatment and legal compliance
We may share your data with:
- Eugenix doctors and authorised medical staff
- Technology and service partners (bound by confidentiality obligations)
- Legal or regulatory authorities, when required
We do not sell or rent your personal or medical data.
We may use anonymised or aggregated data for research, analytics, or service improvement.
- Data is stored on secure cloud infrastructure
- Encryption, firewalls, and access controls are implemented
- Access is restricted on a need-to-know basis
While we follow industry best practices, no system is completely secure.
Eugenix retains collected information only for as long as reasonably necessary for:
- Customer support service delivery
- Post-procedure assistance
- Internal operations
- Legal and regulatory compliance
- Dispute handling
- Fraud prevention
- Healthcare documentation obligations
- Security and audit requirements
Retention duration may vary depending on operational, contractual, healthcare, or legal obligations.
You have the right to:
- Access your personal data
- Request correction or updates
- Withdraw consent
- Request deletion of your data (subject to legal retention obligations)
To exercise your rights, please contact us at the details provided below.
You may request account deletion by:
- Contacting our support team via email or app
- Raising a request through the app (if available)
Your data will be deleted or anonymised unless retention is required by law or for medical records.
We may collect usage data and analytics to:
- Improve app functionality
- Enhance user experience
- Monitor performance and stability
The App may use third-party tools or integrations. Eugenix is not responsible for the privacy practices of such third parties.
The App may provide AI-powered responses for general guidance.
- These are informational only
- They do not constitute medical advice or diagnosis
- Always consult a qualified Eugenix doctor for medical decisions
Certain interactions within the App may be handled or supported by AI-powered systems to provide faster automated assistance.
By using the App, users acknowledge and agree that:
- AI-generated responses are automated outputs
- AI-generated responses may be inaccurate, incomplete, delayed, or contextually incorrect
- AI-generated responses are intended for informational support purposes only
- AI-generated responses do not constitute medical diagnosis, treatment advice, prescription guidance, or emergency medical assistance
Where appropriate, interactions may be escalated to authorised human support representatives.
Some features of the Application may use artificial intelligence (AI) to process user inputs and provide automated responses, recommendations, or analysis.
By using these features, you acknowledge that AI-generated outputs may be inaccurate or incomplete and should be reviewed before relying on them. We may use trusted third-party AI service providers to deliver such functionality in accordance with this Privacy Policy.
Support interactions conducted through the App may be accessed or reviewed by authorised Eugenix personnel, including support teams, operational teams, or clinical coordination teams, for purposes including:
- Responding to support requests
- Escalation handling
- Service quality monitoring
- Operational improvements
- Compliance, audit, or safety requirements
This App is not intended for individuals under 18 without parental or guardian consent.
In the event of a data breach, Eugenix will take appropriate steps to:
- Investigate and contain the issue
- Notify affected users and authorities, where required
For privacy-related questions, data requests, or concerns, users may contact:
Company: Eugenix Hair Sciences
Email: info@eugenix.in
Address: Eugenix Hair Sciences, 935-P, Sector 51, Gurgaon 122018, Haryana
For users in India, grievance or privacy concerns may be addressed through Eugenix’s designated grievance handling process.
By accessing or using the App, users acknowledge and consent to the collection, processing, and use of their information as described in this Privacy Policy.
Where required, explicit consent may be collected within the App before access to certain services or features.
Eugenix may engage authorized third-party service providers to support App functionality and operational delivery, including providers for:
- Cloud hosting infrastructure
- Messaging or communication infrastructure
- AI support technologies
- Analytics services
- Diagnostic or crash monitoring services
- Authentication systems
- Technical support infrastructure
Such providers are permitted to process information only for legitimate service delivery purposes and under applicable confidentiality and contractual obligations.
Eugenix retains collected information only for as long as reasonably necessary for:
- Customer support service delivery
- Post-procedure assistance
- Internal operations
- Legal and regulatory compliance
- Dispute handling
- Fraud prevention
- Healthcare documentation obligations
- Security and audit requirements
Retention duration may vary depending on operational, contractual, healthcare, or legal obligations.
Eugenix implements reasonable technical and organisational measures to protect collected information, including secure transmission methods, access controls, and infrastructure security safeguards.
However, no digital platform or electronic transmission method can guarantee absolute security.
We may update this Privacy Policy periodically. Continued use of the App constitutes acceptance of the updated policy.